Lead management instructions

Leads management

Create & manage a new lead associated with an agency and a property.

In order to block availability, POST a BLOCK type of a lead.
In order to present in the UI an inquiry for the PM to work with use an INQUIRY type of a lead.
In order to propagate a confirmed booking that Hostfully is going to handle workflow and communication for use a BOOKING leadType with appropriate status.

See examples of POST request for more information like sample payloads of requests and responses to them.

Available enums

Available leadTypes

  • BLOCK
  • INQUIRY
  • BOOKING

Available sources

PMP UI originating leads

  • ORBIRENTAL_FORM
  • ORBIRENTAL_WIDGET
  • OWNER_PORTAL

Leads created through Hostfully API

  • ORBIRENTAL_API

Master/sub units

  • ORBIRENTAL_LINKED

iCal blocks

  • IMPORT_AIRBNB
  • IMPORT_HOMEAWAY
  • IMPORT_VRBO
  • IMPORT_BOOKINGCOM
  • IMPORT_ABRITEL
  • IMPORT_TRIPADVISOR
  • IMPORT_OTHER_PROVIDER

Blocks imported from airbnb listings

  • AIRBNB_BLOCK_IMPORT,

Channels originating leads

  • DIRECT_TRIPPING
  • DIRECT_HOMETOGO
  • DIRECT_BOOKINGDOTCOM
  • DIRECT_AIRBNB
  • DIRECT_EXPEDIA
  • DIRECT_HOLIDU
  • DIRECT_HOMEAWAY
  • DIRECT_HVMI
  • MisterBnB

Available statuses for given leadType
Blocks:

        BLOCKED,

Inquiries:

        NEW,
        ON_HOLD,
        QUOTE_SENT,
        HOLD_EXPIRED,
        CLOSED_QUOTE,
        CLOSED_HOLD,
        PENDING,                           

Bookings:

        BOOKED_BY_AGENT,
        BOOKED_BY_CUSTOMER,
        BOOKED_EXTERNALLY,

        CANCELLED,
        CANCELLED_BY_TRAVELER,
        CANCELLED_BY_OWNER

        STAY - ongoing booking
        ARCHIVED - past booking

Deprecated:

        PAID_IN_FULL - deprecated, equivalent to BOOKED

Ignorable:

        DUPLICATE,
        IGNORED,
        SAMPLE

Leads workflow diagram

Hostfully PMP recognizes 3 types of leads.

BLOCK is only to block the availability. It's a typical CRUDL resource related to a property.
INQUIRY and BOOKING on the other hand embed a lot of business logic.

Inquiry goes through a workflow of actions to confirm it into a booking. Once inquiry becomes a booking, there's no way to turn it back into an inquiry. Such booking can only be cancelled if needed.

The diagram below illustrates the workflow of inquiries and bookings.

Leads workflow diagram. Colored boxes are statuses, arrows with text are "actions". Yellow background represents an inquiry (a lead type) and green one represents a booking (a lead type)Leads workflow diagram. Colored boxes are statuses, arrows with text are "actions". Yellow background represents an inquiry (a lead type) and green one represents a booking (a lead type)

Leads workflow diagram. Colored boxes are statuses, arrows with text are "actions". Yellow background represents an inquiry (a lead type) and green one represents a booking (a lead type)